HMS Otel integration: the restaurant bill goes to the guest’s room
Hotel guests don’t have to pay in the restaurant, at the lobby bar or by the pool. The check goes to the room account and the guest pays one bill at check-out.
What does the HMS Otel integration do?
The most common problem in a hotel restaurant is a staying guest’s spending getting lost between two systems. The restaurant bill closes in the POS, and the front desk only sees the amount if somebody carries the slip over and types it into the room account by hand. A slip that never arrives is never collected at check-out; an amount posted to the wrong room turns into an argument with the guest.
HMS POS and the HMS Otel hotel software remove that gap. A check opened in the restaurant or bar is transferred to the guest’s room account when the bill is closed, and the amount appears on that room’s account in HMS Otel. The guest pays for everything spent during the stay on one bill at check-out; nobody carries slips and nobody types the amount twice.
Both products are built by the same team. We have been developing software for hotels and accommodation businesses since 2010, so one partner sets up, updates and supports the integration.
- The check is transferred to the guest’s room account
- The amount appears on the room account in HMS Otel
- The guest pays one bill at check-out
- One partner for setup and support
The path of a room charge
What the HMS Otel integration includes
Transfer to the room account
Instead of taking payment when the bill closes, the amount is transferred to the guest’s room; the front desk does not enter it again.
Several outlets
The restaurant, lobby bar and pool bar are defined as separate areas in HMS POS, and spending from all of them reaches the same room account.
Multilingual QR menu
International guests read the menu in their own language with photos and allergen information, and can order from the table if you wish.
Walk-in guests
A non-resident guest’s bill closes with cash or card as usual; both flows run side by side on the same till.
An undelivered slip is an uncollected charge
Every restaurant slip typed into a room account by hand is a loss risk. The slip reaches the front desk late and the guest has already checked out, or the amount is posted to the wrong room and a dispute follows. With the integration the restaurant bill is posted to the room account the moment it closes. No restaurant spending is missing from a departing guest’s bill, and nobody has to gather slips to reconcile the front desk with the restaurant.
See it liveCollection
How is the integration set up?
Because HMS Otel and HMS POS come from the same team, our setup team makes the connection. Your hotel’s outlets are defined as areas in HMS POS, the menus are loaded and the transfer to the room account is tested before going live. The only new thing staff learn is the option to transfer the bill to the room when closing it.
See it liveSetup
Frequently asked questions about the HMS Otel integration
Let the restaurant and front desk see the same bill
Let us plan your hotel’s outlets together; our team handles the HMS Otel connection and setup.