Distance Sales Agreement
The sales terms that apply when you subscribe to our plans online.
Last updated: 08.09.2026
1. Parties and Seller Information
This Distance Sales Agreement is concluded between the Seller (Service Provider) identified below and the Buyer (Customer) who subscribes to the service electronically, in accordance with Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.
- Brand: HMS POS
- Address: Pamukkale University Teknokent D Block Z:4, Pamukkale / Denizli, Türkiye
- Phone: 0850 885 00 07
- E-mail: [email protected]
- Website: https://www.hmspos.com
The Buyer confirms that the name, title, address, phone and e-mail details provided in the order form are accurate and up to date. All notifications are based on this information.
2. Subject of the Agreement
The subject of this agreement is to determine the rights and obligations of the parties regarding the provision of the cloud-based software (SaaS) subscription service ordered electronically by the Buyer through the Seller’s website, the characteristics and price of which are set out below.
3. Service Characteristics and Price
The scope, term and subscription fee of the service are determined by the plan selected during the order and are clearly shown to the Buyer in the order summary. Current plans and prices are published on the pricing page. The amounts stated include VAT; any exception is indicated separately on the order screen.
4. Payment Method and Security
Payments may be made by credit card, debit card or bank transfer. Card payments are processed through the infrastructure of a licensed payment institution authorised by the BRSA, using 256-bit SSL encryption and 3D Secure verification. Card details are never viewed, recorded or stored by the Seller.
The subscription fee is charged in advance for the selected period (monthly or annual). If payment fails or is cancelled by the bank, the Seller’s obligation to provide the service ends.
5. Provision of the Service (Delivery)
The service is delivered digitally. Once the payment is approved, the Buyer’s account is activated within 24 hours at the latest and login details are sent to the e-mail address provided during the order. Setup and training support are provided according to the plan.
6. Right of Withdrawal
The Buyer has the right to withdraw from the agreement within 14 (fourteen) days from its conclusion, without giving any reason and without paying a penalty. Notice of withdrawal must be given in writing to the Seller’s e-mail address or via the contact form.
Pursuant to Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for services performed instantly in electronic form where performance has begun with the Buyer’s consent. Accordingly, the Buyer accepts that the right of withdrawal ends once they request immediate provision of the service and begin using it. A full refund is issued within the 14-day period to Buyers who have not used the service at all.
In addition, before purchasing, the Buyer may test the service using the 14-day free trial; no payment is taken during the trial period.
7. Invoicing
The invoice is issued after payment is received, based on the billing details provided by the Buyer during the order, and is sent to their e-mail address as an e-Invoice/e-Archive document. The Buyer is responsible for the accuracy of the billing details.
8. Protection of Personal Data
Personal data shared by the Buyer is processed under Turkish Personal Data Protection Law No. 6698 and is shared with third parties only to the extent necessary to provide the service. For details, please see the KVKK disclosure text and the Privacy Policy.
9. Dispute Resolution
For disputes arising from this agreement, the Consumer Arbitration Committees at the Buyer’s place of residence have jurisdiction within the monetary limits announced by the Ministry of Trade, and Consumer Courts have jurisdiction above those limits. If the Buyer is a merchant, the Courts and Execution Offices of Denizli, Türkiye shall have jurisdiction.
10. Entry into Force
By approving the order form, the Buyer declares that they have read, understood and accepted all terms of this agreement. The agreement is deemed concluded electronically upon approval of the order and a copy is sent to the Buyer’s e-mail address.
For questions, you can write to [email protected].