Delivery & Refund Policy
When the service becomes active, how to cancel a subscription and how refunds are processed.
Last updated: 08.09.2026
1. Delivery of the Service
HMS POS is a cloud-based software service; it does not involve the shipment of a physical product. Once your payment is approved, your account is activated within 24 hours at the latest (usually the same day during weekday business hours). Your login details are sent to the e-mail address you provided during the order.
Setup, menu migration and user training are carried out remotely according to the scope of your subscription plan. The setup appointment is scheduled with you by our team after account activation.
2. Hardware Orders
If hardware (POS terminal, handheld device, receipt printer, kitchen display, etc.) is ordered together with the software, the products are delivered to your address by our contracted courier within 2–5 business days from order approval, subject to stock availability. The tracking number is shared by e-mail.
3. Free Trial
You can try all features free of charge for 14 days before purchasing. No card details are requested and no payment is taken for the trial; there is no automatic charge when the trial ends.
4. Right of Withdrawal and Refunds
Within 14 (fourteen) days of purchasing a subscription, if you have not started using the service, you may exercise your right of withdrawal without giving a reason and request a full refund of the amount paid.
Pursuant to Article 15 of the Regulation on Distance Contracts, the right of withdrawal does not apply to services performed instantly in electronic form whose use has begun with your consent. If your account has been activated and you have started using the service, no refund can be issued for that period; in this case you may cancel your subscription at the end of the period.
5. Refund Process
- Send your refund request to [email protected] together with your order number and billing details.
- Your request is reviewed within 3 business days at the latest and the outcome is notified by e-mail.
- Approved refunds are returned within 14 days of receiving the withdrawal notice, using the original payment method (to the same card if paid by card).
- The time for a card refund to appear in your account depends on your bank and usually takes 2–10 business days. The Seller cannot be held responsible for this period.
6. Subscription Cancellation
You may cancel your subscription at any time; there is no long-term commitment. Your cancellation takes effect at the end of the current billing period and you continue to use the service until then. For annual subscriptions, no pro-rata refund is issued for the remaining months.
After cancellation your data is retained for 30 days, during which you may request an export. At the end of this period the data is permanently deleted.
7. Hardware Returns
Hardware products may be returned within 14 days of delivery, provided they are unused and in their original packaging. Returns are not accepted for installed, personalised or damaged products. For defective products, shipping costs are borne by the Seller.
8. Contact
You can contact us for any questions regarding delivery, cancellation and refunds:
- E-mail: [email protected]
- Phone: 0850 885 00 07 (Weekdays 09:00 – 18:00)
- Address: Pamukkale University Teknokent D Block Z:4, Pamukkale / Denizli, Türkiye